[6435] Senior CIS Technician

Start date: Negotiable
Clearance: NATO Secret or equivalent
Location: Bydgoszcz, Poland

Requirements:

Skills, Knowledge & Experience:

• Proven experience in end-user IT support (desktops, laptops, peripherals) in an enterprise or operational environment;
• Experience with the device setup, reimaging and software installation;
• Hands-on experience in user support and troubleshooting (hardware, OS, connectivity);
• Experience working in a ticketing or service management system (logging and tracking tasks, e.g. ITSM);
• Familiarity with working in structured environments (following procedures, processes, checklists, and instructions);
• Good working knowledge of Windows operating systems (installation, configuration, troubleshooting), basic networking (IP addressing, connectivity checks, Wi-Fi/LAN issues), standard office software and common enterprise tools;
• Basic understanding of IT security practices (e.g., password handling, access control, safe use of devices)
• Ability to follow and develop documented procedures and technical instructions;
• Ability to prioritize and handle multiple tasks in a fast-paced environment;
• Good communication skills for interacting with users and team members;
• Ability to accurately record work performed (ticket updates, logs, checklists);
• Willingness and ability to work on-site and during extended hours when required (e.g., exercises, events).
• The Contractors shall demonstrate English language proficiency at a minimum of STANAG 6001 Level 3 (or equivalent CEFR B2/C1 level).

Desirable:
• Experience in NATO or NCIA environments;
• Knowledge of ITIL practices;
• Practical experience in the VDI-based environment;
• In-depth knowledge of Apple, VM Ware and Microsoft systems / tools.
• Experience in the installation, configuration, administration, maintenance and support of enterprise IT infrastructure, including servers, storage systems, virtualization platforms and cloud services.
• Knowledge of Microsoft server technologies and core infrastructure services, including Active Directory, Group Policy, DNS, DHCP and identity and access management solutions.